Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your store credit balance, within a certain amount of days.
Late or missing refunds
If you have not received your refund within 7 days, please contact us at info@ShopPopONLINE.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. In some cases we reserve the right to send a replacement box for damaged boxes if available. If you need to exchange it for the same item, send us an email at info@ShopPopONLINE.com.
Exclusives
Any "Exclusive" item such as but not limited to Store Exclusive, Specialty Series, Vaulted, Grail, Rare, Con, or Sticker items are non refundable.
Shipping
To return your product, you should mail your product to: 3000 NW 130th Terrace, Unit 411, Sunrise FL 33323, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
