Frequently Asked Questions
Every product comes direct from the manufacturer or distributor we have partnered with. All products are original and new in the box. Once a product goes up on our site we are guaranteed to get it in.
You can save 10-15% on all your orders by joining Pop! Club. You will receive a unique code only to you to use on any order, that includes Pre-Orders!
Once we create the shipping label you will receive a confirmation and can view the Order Status Page at any time. The Order Status Page will give you updates on your shipment status.
Payments are taken at the time of Pre-Ordering. The product page gives an estimate of when the pre-order is expected to be in stock, which we update regularly. We also like to keep you well informed by sending email updates for Pre-Orders. Make sure to check your junk/spam mail for emails from email@example.com. You can also cancel your Pre-Order at anytime before it comes in for a full refund.
A chase is a variant of the original figure. It may be different in size, color, look, feel, etc. from the original. It will be marked with a sticker on the box saying Chase Limited Edition. The most frequent chase you can get is 1 that is out of a chance of 6. This will be marked on our website as 1/6 Chase. Some chases can be a little harder to get such as 1/36, 1/72, etc. If you see an item on our site that has 1/6 chase that means if we ordered 6 there will be 1 chase, if we ordered 12 there will be 2 chases, etc. We do not sell chases separately, we live it up to chance of getting a chase!
As soon as you are aware the order you received is damaged please email us right away at firstname.lastname@example.org. Please send us pictures of the box and the damaged product and we will issue you a return label to send back to us. We will give you the choice of getting the same item, if that item happened to sell out a different item, or a refund.
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Funko Pop! Games: Apex Legends - Wraith
They are awesome with the products & would definitely shop from here again!
Funko Pop! Games: Apex Legends - Caustic
Awesome product, came in perfect condition and such fast shipping!
Awesome POP! Thank you!
I am very satisfied with products & service I received will definitely shop with them again!
Product received timely and in great condition.
Great price, quick delivery, received in mint condition!
Really love the company they shipped great and quickly and I know they are rockstars!!
I missed out on the other Sansa pop and had to pre order this as soon as she was announced. She is beautiful and looks perfect next to the new Arya and Theon.
Funko Pop! Television: Game of Thrones - Sansa Stark
awesome customer service, Great and quick shipping!!!!
The pop was great. It was a Cyclops. Great addition to my collection.
Had never bought a Pop mystery box before but i must say it was pretty cool and woukd buy again. Was packaged good too.
Awesome Pop! Great details, came in hard protector, exclusive NYCC 2019 Sticker. Shipping was fast and pop came very secure. Thanks!
I receive a awesome Pop from Marvel 80th Anniversary. Fast shipping. I got my money worth. Thanks!
I have ordered three of these so far, and even though I haven't received anything "special" I am happy with all three.
This is such an amazing figure and so happy to add it to my collection. Was shipped quickly and came with absolutely no damage.
Awesome I buy a Funko Pop Marvel Mystery Box and I got a great Funko Pop. Fast shipping too. Great service.
Fast and perfect
This is an amazing figure! Even better then the figure was the customer service I received through the whole buying process.
Fast shipping great place to get pops at
Perfect condition very please
I ordered 2 of the boxes for $8.99 each. I got two new Pops worth $9.99 each (but valued at more on PPG) PLUS a Pop Pez. Only thing better would have been a chase. Usually mystery boxes are terrible. Would definitely buy one again from ShopPop!
Funko Pop! NFL: Legends - Jim Brown (Browns Home) Vaulted
Fast shipping and came minty fresh will be buying more pops 👍👌
My first Goku Funko Pop and I'm in love!! it was also shipped fast and bubble wrapped to the max!
I enjoy the mystery boxes, all have came in perfect condition! Can’t wait to see what I get next
Item came in great condition. Was glad there was a restock on him. I’m in the process of getting the NFL Legends.
Funko Pop! Games: Overwatch - D.Va
Not only did my order come fast but it looked great!!! Can’t wait to get some more from you guys!!!