3rd Issue ShopPopONLINE Magazine Standard (PDF - mobile)

ShopPopONLINE

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Frequently Asked Questions

Every product comes direct from the manufacturer or distributor we have partnered with. All products are original and new in the box. Once a product goes up on our site we are guaranteed to get it in.

You can save 10-15% on all your orders by joining Pop! Club. You will receive a unique code only to you to use on any order, that includes Pre-Orders!

Once we create the shipping label you will receive a confirmation and can view the Order Status Page at any time. The Order Status Page will give you updates on your shipment status.

Payments are taken at the time of Pre-Ordering. The product page gives an estimate of when the pre-order is expected to be in stock, which we update regularly. We also like to keep you well informed by sending email updates for Pre-Orders. Make sure to check your junk/spam mail for emails from info@shoppoponline.com. You can also cancel your Pre-Order at anytime before it comes in for a full refund.

A chase is a variant of the original figure. It may be different in size, color, look, feel, etc. from the original. It will be marked with a sticker on the box saying Chase Limited Edition. The most frequent chase you can get is 1 that is out of a chance of 6. This will be marked on our website as 1/6 Chase. Some chases can be a little harder to get such as 1/36, 1/72, etc. If you see an item on our site that has 1/6 chase that means if we ordered 6 there will be 1 chase, if we ordered 12 there will be 2 chases, etc. We do not sell chases separately, we live it up to chance of getting a chase!

As soon as you are aware the order you received is damaged please email us right away at info@shoppoponline.com. Please send us pictures of the box and the damaged product and we will issue you a return label to send back to us. We will give you the choice of getting the same item, if that item happened to sell out a different item, or a refund.

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